Thunderbirds release statement on ticketing and potential refunds

WINSTON-SALEM, N.C.- With the Federal Prospects Hockey League’s announcement that it is pausing the 2019-20 season, please see information below about the Carolina Thunderbirds’ ticketing refund policy.

The remaining four Carolina Thunderbirds home games have been postponed. Tickets already purchased for a postponed game will be honored when the game is rescheduled. If games are not played or played in an empty arena, fans will have the option to receive a credit for a future game or a refund.

If you require an immediate ticket refund, please direct your request to the vendor from whom you purchased your tickets.

The Winston-Salem Fairgrounds box office will be closed for the next two weeks based on the city of Winston-Salem’s decision for the safety and health of all staff and patrons. We apologize for this inconvenience.

Once re-opened, the box office can be reached at (336) 774-8880 and will issue in-person refunds during their operating hours, Monday through Saturday, 10 a.m. to 5 p.m.

Ticketmaster can be reached by telephone at 1-800-745-3000.

Season ticket and group ticket purchases will also remain valid for the rescheduled games. Persons with questions regarding these tickets should contact the Carolina Thunderbirds office at 336-774-4625.

As you know, we care deeply about our fans, players and staff, and we want to do everything we can to ensure their health and safety. So, we support the FPHL’s decision, and we look forward to returning to the ice as soon as possible. We thank you for your support and understanding.